Choosing an international pet relocation company can feel like a big decision. You're trusting someone else with a member of your family, often during an already stressful move, and you want to know they're in experienced hands.

While cost is understandably part of the decision, there’s a lot more worth considering when choosing who will help manage your pet’s journey. Experience, communication, knowledge of your destination, and the level of support provided can all make a difference.

So how do you know which pet relocation company is the right fit? Here are a few things to look for before making your decision.

Start With Experience in International Pet Travel

International pet travel can involve health certificates, import requirements, airline rules, and timelines that vary depending on the destination. When choosing a pet relocation company, look for experience specifically with international moves, not just pet transportation in general.

This is also why looking at a company's past relocations can be helpful. World Pet Travel's recent journeys include pets traveling between countries all over the world, giving families a chance to see the types of moves our team has actually coordinated.

Look at Their Experience With Your Destination

Every country has its own requirements for bringing pets in, and some destinations are much more involved than others. When comparing pet relocation companies, look for one that has experience with the specific country you're moving to and understands what may be required for your pet's specific journey.

Don't be afraid to ask about recent moves they've handled to your destination. A company should be able to explain what you can expect and where potential challenges may come up.

Ask Exactly What They'll Handle

Not every pet relocation company provides the same level of service. Before choosing one, make sure you understand exactly what they’ll handle and what will still be your responsibility. This could include things like coordinating veterinary requirements, reviewing documents, arranging flights, helping with travel kennels, or managing customs clearance and arrival services.

Ask for a clear breakdown of what’s included so you aren't left trying to figure out an important part of the move on your own later.

Check Credentials and Professional Affiliations

A reputable pet relocation company should be able to tell you about its professional credentials and industry affiliations. Organizations such as IPATA (International Pet and Animal Transportation Association) can be a helpful place to verify that a company is established within the pet transportation industry.

Credentials aren't the only thing that matters, but they can give you another layer of confidence when you're deciding who to trust with your pet.

Pay Attention to Communication

International pet relocation comes with a lot of questions, and you should feel comfortable asking them. Pay attention to how a company communicates from the beginning. Are they responsive? Do they explain things in a way that makes sense? Do you feel like your concerns are actually being heard?

You don't need to know everything about international pet travel before getting started. A good relocation company should help you understand what comes next and keep you informed throughout your pet's move.

Compare More Than Price

Cost is understandably going to be part of your decision, but the lowest quote doesn't always mean you're comparing the same level of service. Look closely at what's included, what you may need to arrange or pay for separately, and how much support you'll receive throughout the move.

A detailed quote should help you understand where your money is going and what you're getting in return. If two prices are very different, don't be afraid to ask why.

If you're still trying to figure out what goes into the price, our guide to international pet relocation costs breaks down some of the biggest factors.

Questions to Ask Before Choosing a Company

Before making your decision, it can help to have a few questions ready. You don't need to know all the right terminology. A good company should be willing to answer your questions and explain anything you're unsure about.

• How much experience do you have with international pet relocation?
• Have you recently moved pets to my destination country?
• What parts of the relocation will your team handle?
• What will I be responsible for?
• What is included in my quote, and could there be additional costs?
• How will you keep me updated during my pet's journey?
• Who will I contact if I have questions along the way?

Choosing the right company can make an already emotional move feel much more manageable. If you're planning an international move with your pet, World Pet Travel can help you understand what's required for your destination and what your pet's journey may look like.